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BOOKING AND CONFIRMATION TERMS
SECTION 1 – GENERAL
Obrana Group (also mentioned herein as “we” or “us” or "our") reserves the right to amend these terms and conditions on a periodic basis when necessary. Amendments will be posted on our website. These conditions must be accepted by all in-going guests (ie occupiers). These booking conditions set out the basis upon which the accommodation reservations are accepted for guests ("You", "Your party") by ("Us", "We", "Our").
SECTION 2 - PRICES, PAYMENT, CANCELLATIONS
Prices are quoted in Euros per property per week. If extra days are required we will calculate the daily rate and then multiply the rate by the number of extra nights required. Prices may be subject to change.
The price band charged depends on the season. Our Seasons are defined as :
| Jan 8 - Apr 8 | Oct 30 - Dec 17
Apr 23 - Jun 17 | Sept 17 - Oct 29
Apr 9 - Apr 22 | Jun 18 - Sept 16 | Dec 18 - Jan 7 (2023)
|Welcome pack||€30.00 (contains Tea, coffee, milk, juice, water, biscuit, jam, butter, crisp bread, wine)|
|House clean||€140 (3 Bedroom), €175 (4 Bedroom)|
|Laundry - bedlinen & towel change||€140 (3 Bedroom), €175 (4 Bedroom)|
|Hourly Cleaning rate||€20.00 per hour per cleaner|
|Linen Washing / Ironing||€4/kg plus VAT|
|Baby Cot & High Chair||€50.00 / week|
|Extra Indoor Towels||€5.00 / week / per towel|
|Pool Towels||Please bring your own|
|Pool Heating (where available)||€160.00 / week|
|Bicycle rent||€15.00 / bike / hour (limited availability)|
At the time of booking, a 25% non refundable deposit is required. The remaining balance of 75% is required 8 weeks before the start of the rental period. If a property is booked after the 8 weeks period, the full amount of the rental is due immediately to secure the booking. Bookings are only confirmed once payment has been received. We allow 5 working days to receive the payment. If you fail to make the payments by the due date dates, we reserve the right to treat your booking as cancelled by you and the cancellation policy applies. Your booking is made as a consumer for the purpose of a holiday and no liability can be accepted for any business losses suffered or incurred by you.
Methods of Payment
Payment must be made clear of all bank charges, exchange rate variations, and any other deductions. We accept payment by Bank Transfer or Paypal. Please include your booking reference number and name clearly on the payment. Paypal payments may be subject to a transaction surcharge of 3%.
A security deposit is required for all properties. Payment of this deposit will be requested via PayPal three weeks before arrival date. After departure, the full amount will be refunded to you via PayPal once we have confirmed the property to have been left in a good condition with no losses or damage. Please allow upto 28 days for the refund to be made.
Alteration / Cancellation by You
If you wish to alter / cancel your booking, we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so . If we are successful in reletting, a refund will be made to you minus an administration fee of €75. The following cancellation charges apply: :
|Within seven days of receiving the written confirmation||Full refund, less transfer charges and an administration fee of €75.00|
|More than eight weeks prior to Arrival Date||We reserve the right to retain 25%.|
|Less than eight weeks prior to the Arrival Date.||We reserve the right to retain the Full Rental Amount.|
Alteration / Cancellation by Us
It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. If we are forced to cancel the property rental because of force majeur or for any reason that makes the property unfit for rental, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a full refund of monies paid to us which will constitute full and final settlement of any liability. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday. We strongly recommend that you take out full holiday insurance to cover cancellations, public liability, personal belongings, loss and fire etc as these are not covered by the Company’s or the property’s insurance.
Check-in and Check-out
All properties are usually available for occupation after 4.00pm on the day of arrival. All properties must be vacated by 10am on the day of departure and keys must be either given to the rental manager or left in the property key-safe next to the front door. Early check-in or late check-out is only possible providing other guest reservations permit. If there is any delay in vacating the property beyond the agreed time without prior agreement, a full day's rental may be charged to You.
Directions & key Collection - Directions and key collection instructions will be sent prior to your arrival.
SECTION 3 - GUEST RESPONSABILITIES
We reserve the right to deduct from security deposit paid) for items listed in Sections 3, 4 & 5 if the Terms & conditions are not adhered to. This may include but are not restricted to: cleaning, damages, telephone / internet call charges, satellite TV usage charges, breakages and/or loss or damage of any items in or about the property rented.
We operate a strictly NO SMOKING POLICY. If smoking has occurred in the property during your stay we reserve the right to charge you for professional cleaning.
Regrettably no Pets and/or Animals of any kind can be taken into, or encouraged into, the Property or any part of the Condominium. Failure to comply will be treated as a breach of the terms of the contract and we reserve the right to require you to leave the property and treat these circumstances as a cancellation of the booking by you. A charge will be levied for professional cleaning if animals have been allowed into the property.
It is not permitted to sublet all or part of the property to a third party – all persons residing at the property must abide by the terms and conditions
You are responsible for ensuring that the property is not occupied by more people than is stated on your Booking email, which is set to the number of beds in the property. Tents, camper-vans and caravans are not permitted . We reserve the right to refuse admittance to the property if we feel this condition is likely to be breached or You may be liable to eviction with no right to compensation (security depoist nor rental payment) if we discover additional persons in the property beyond those listed on the rental contract. Occupancy numbers are based on Adults, Children and Babies.
Damages, Breakages and/or Loss of items
It is Your responsibility to take care of furniture and equipment provided at the property. Guests will be held accountable, and must pay for any damages, breakages or loss of items incurred by you or members of your party, or your visitors during your stay at the property. Replacement items must be of the same quality as the originals. Please notify us as soon as possible of any damages so that we may limit the cost and be able to replace any items for the next guests if you are unable to do so.
You must report any damages or cleaning issues at the property within 24 hours of arrival. Properties are thoroughly checked at the end of each rental and the property and all its facilities are assumed to be in full working order when keys are handed to incoming guests. In the unfortunate event that the property has damages or cleaning issues which have not been dealt with prior to your arriving, we will endeavour to fix these issues with immediate effect. Guests that have not reported damages on arrival will not be able to later claim that items were damaged when they arrived, if they have not previously reported it. Likewise guests will not be able to claim compensation for cleaning issues which were not reported within 24 hours of arrival.
You agree to comply with the Property Rules & Regulations and Health & Safely Policy and ensure that they are observed by all members of your party.
On the day of departure please return all keys to our office by 10am or leave in the key safe as agreed. If any keys have been lost or are not returned, you will be charged with the cost of re-cutting a new set and changing locks on the property. This also applies to remote controls , which can cost between 50-100 Euros to replace depending on the property. Guests are not entitled to make duplicate copies of keys without prior written consent.
The property will have been cleaned to a high standard before your arrival. Please ensure that you leave it in a similar condition on departure. If, in our reasonable opinion, the property is left in an unacceptable condition you will be charged with a cleaning fee in the region of €75 - €150 depending on the condition of the property.
|Oven||Please leave it in the same condition in which you found it.|
|Food||Please remove all food items from cupboards & fridge/freezers.|
|Waste||Please ensure you dispose of all trash / rubbish on departure|
|Cleaning||Please to leave the property as you found it. We will do an end of stay clean (normally 2 people for 2 hours are included for a 3 bedroom property or 3 people for 2 hours for 4 bedroom property. However where additional cleaning is necessary over and above these hours then an hourly rate of €15 per person will be applied.|
Our weekly servicing covers a bed linen and towels change, and a general clean of each room including kitchens and bathrooms. It does not cover washing-up of plates / dishes or tidying up of personal belongings. You will be notified on what day this will be and either AM or PM. If AM it will be from 10:00 hrs onwards. If the cleaners are turned away for any reason, the cleaning will not be-re-scheduled until the following week. If you require additional cleaning on top of the scheduled cleaning, these will be charged for at a rate of €15.00 per hour per cleaner.
End of stay clean
Our housekeeping team will perform a standard clean of the property at the end of your stay but this does not include the removal of your unwanted belongings, trash, unused food (unless unopened or reusable by future guests – like condiments, cooking oil etc) or washing up. Please leave the property in a similar condition to how you found it. If you prefer not to then let us know and we will charge you for a complete end of stay clean at the rates quoted above.
Please ensure you leave all bed linen and towels at the property when you leave. We will arrange to launder these items. Please note that there will be an additional charge if any items are missing, badly soiled or damaged.
Kindly dispose of all of your own trash / rubbish before vacating the property. Please ensure that you remove and dispose of all food from the fridge / freezer and cupboards. (It is acceptable to leave unopened and non- perishable products for future guests).
Please be respectful to your neighbours and keep noise to a minimum. We reserve the right to evict troublesome and noisy guests staying in any of our properties. If you are disturbed by noise form neighbours please advise us and we will endeavour to remedy the situation.
Use of facilities such as swimming pools entails a certain risk. The Use of such amenities (including any sports and recreational equipment) is entirely at Your own risk, and due care and attention should be paid at all times. Please read the pool information in the property information pack and it is Your responsibility to ensure the do’s and don’ts are strictly complied with. Children must be supervised at all times. Pool heating where available is chargeable and available only during high season (summer time). Pool heating systems vary and if the pool is described as being heated, this does not guarantee a certain water temperature which will be entirely dependent on the prevailing weather conditions.
Belongings Left at the Property
Any items that have been left behind will be disposed of assuming that they are no longer wanted. Please take everything with you when you leave. There will be a charge made for excessive rubbish or unwanted items that are left at the property as we have to dispose of these correctly. If valuables have been left in the property our staff will retrieve these and we will notify you accordingly. If you ask us to return the items to you, a charge for post, packing and administration will be made. The items will not be insured by us and are therefore posted entirely at your risk.
The property hire cost does not include any personal insurance cover of any kind. It is strongly recommended that each member of your party has full holiday insurance to cover travel, cancellations, public liability, personal belongings, loss as well as accident and medical insurance as these are not covered by the property’s insurance.
Injury or Loss
We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
All of the properties are privately owned. We will not accept liability for personal injury, death, loss or damage to personal belongings or valuables arising from the provision of letting the accommodation. Our maximum liability for losses as a result of us acting in breach of our terms and conditions is strictly limited to the total rental amount.
SECTION 4 - SERVICES INCLUDED & PAYABLE
Utilities such as water, gas and electricity are supplied at domestic usage levels and are included in the weekly rental. Additional charges may apply for excessive consumption so please ensure that you turn off all heating/airconditioning when not in use and ensure that taps are not left running.
Autumn/Winter/Spring - Heating
As guests preferences are all different our guests have the option of requesting the property heating is turned on for the duration of their stay. In these circumstances we read the appropriate utility meter reading (Gas or Electricity) on the day of arrival, mid stay and finally on departure. We then calculate the consumption/costs and either request payment or deduct from the security deposit. Depending on the length of stay we may ask for an amount as an advance deposit of heating costs to be deducted from the final total amount when calculated at the end of your holiday.
Indoor Linen / Towels
Indoor bed linen and towels are included . We do not permit indoor towels or linens to be taken from the property for use on the beach. Therefore we recommend you bring your own beach towels.
Internet access has been provided in most properties.. This will always be sufficient for general day-to-day usage (emails and surfing) but may not be sufficient for downloading large files, movies etc.
Internal furniture fixtures and fittings.
No furniture, fixtures or fittings from inside the house should be moved outside or used outside the property as sunlight and/or heat may damage the furniture or discolour fabrics. In the event we have any reason to believe this clause has been breached You are liable for all damage, costs of repair or replacement.
SECTION 5 - MAINTENANCE
Problems - Drains, Electrical, Gas and Appliances
Please notify us immediately if you experience any problems and we will endeavour to solve them as quickly as possible. Call out charges apply for out of office hours calls.
Rights of Access - Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance.
Building Work – We will not take responsibility for building work in the neighbourhood or close proximity of the rental accommodation. Silver Coast is a popular and growing holiday destination with new properties under development. If it is known to the company of any works, we will endevaour to advise you .
SECTION 6 - TERMINATION, COMPLAINTS, FORCE MAJUERE
Termination by Us - We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the property or criminal activity on the part of those occupying the property or their guests.
We offer a high standard of accommodation. It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. If you find any damage to the property or contents, it is important you report this within the first 24 hours of arrival such that it is not charged to you. Should you fail to tell us, we are not responsible for any matter, which you did not bring to our attention during your holiday. If the problem cannot be resolved locally when on holiday, all complaints must be received in writing within 14 days of your return.
In the event of any litigation arising from the booking of accommodation with Us, the Courts in Portugal shall have sole jurisdiction on such arising matters and Portuguese law prevalent at the time shall be applied at the times.
We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Local Companies / Third Party Recommendations
We provides third party information such as car hire, airlines, surfing companies etc for your information. These are based on personal or previous guests recommendations but We accept responsibility for them and any contract for these services will be directly with You and the third party company.
We make every effort to ensure that the information supplied to you is correct. Any information given to you is given in good faith. We cannot be held responsible for any errors or omissions or any information which may be incomplete, inaccurate or may have become out of date. No responsibility can be accepted for the climate, the natural or built environment, local conditions, traditions or practices and interruption to or break down of any public service.
Privacy and Data Protection
We take your privacy and confidentiality seriously. We collect information necessary for us to process your booking. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above.
Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment (full or partial) also indicates acceptance of these terms and conditions.
Alternative Dispute Resoluction
We According to article 18 of Law no. 144/2015, of September 8, , in the event of a dispute or dissatisfaction with the service or product made available, the consumer may use one of the entities of Alternative Dispute Resolution, which are listed at www.arbitragemdeconsumo.org, and additional information on this subject can be found at www.consumidor.pt.
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